Working With Us - Volunteering

Can you help?

We are looking for new trustees to work at Citizens Advice Test Valley. We are a well established charity which formed in 2014 following the merger of the Andover and Romsey CAB. We work hard as team to help the community of Test Valley and are supported by a small team of trustees. We are looking for a confident, friendly, organised person to join Citizens Advice Test Valley.

The role

Trustees are volunteers who are expected to use their skills, knowledge and experience to help guide and govern. They work with the Chief Officer and other staff to shape strategy and give direction.

This includes making sure that their local Citizens Advice is:

• Doing what it was set-up to do, such as offering high quality advice services to the local community.
• Complying with the law, including upkeep of premises, insurance, recruitment and equipment.
• Securing money to meet current and new demands, and that all funds are used responsibly.
• Recognised and valued by local organisations, funders and people, who are aware of the vital service their local Citizens Advice provides.

Attendance at regular meetings is expected by all trustees. Sometimes trustees will get involved in additional governance projects, such as supporting fundraising, developing strategy or overseeing HR procedures.

Within a board, some trustees will have a specific role, such as being the Chair, Treasurer or Secretary. These positions have defined responsibilities, such as chairing and facilitating meetings (Chair), overseeing the budget (Treasurer) and taking and circulating minutes (Secretary).

No specific qualifications are required to be a trustee. We welcome people of all ages, backgrounds and experience who are passionate about advice services and can bring innovative ideas, unique perspectives and good judgement. Your time commitment will be about 4 hours every month undertaking trustee business.

Most trustee boards meet in the evenings to allow people to fit around full-time employment or studying. However, outside of meetings, trustees may be required to give additional support, such as working with members of staff on key projects (such as budgeting, recruitment or communications).

If you are interested, please email Ange Moon at

All sorts of people volunteer for many different reasons but one thing that unites them all is that they find it challenging, rewarding and varied.

Although a background knowledge of office work and computer use is an advantage, volunteering with Citizens Advice Test Valley provides an opportunity to learn new skills and to develop existing ones. There are many different roles you could take, including Gateway Assessor, Generalist Adviser, Admin Assistant, Trustee Board Member, etc.

It’s also a chance to put the skills and experience you have to good use helping others. We need people of all ages and backgrounds.

For many people, the best thing about volunteering for the Citizens Advice is getting to meet a wide range of people and make new friends. There is a real team spirit at Citizens Advice Test Valley and we provide a supportive environment to make sure that you get the most out of your time with us.

Above all it's a chance to make a real difference. By volunteering for Citizens Advice, you will be playing an active part in improving the lives of millions of people and influencing the development of national and local policies and services.

It is time you gave yourself a new challenge?

For further details, please select the appropriate option:

Privacy Policy & Data Protection

Complaints Handling Procedure

Registered charity number 1156829
Registered company number 08933947
©Citizens Advice Test Valley 2014