Opening Times - Andover Office

Please note: The Andover office will be closed from 12.00 noon on Wednesday, 20 June 2018 for staff training. Adviceline will be available as normal.

Gateway Assessments - you don't need to book an appointment. *

Monday: 9.30 am - 12.00 pm
Tuesday: 9.30 am - 12.00 pm
Wednesday: 9.30 am - 12.00 pm
Thursday: 9.30 am - 12.00 pm
Friday: CLOSED
Closed Bank Holidays

Gateway Assessments are brief interviews (around 15 minutes) with trained advisers who will assess your situation and will either:

  • Provide you with the information you need to resolve your issue there and then;
  • Offer you a full appointment on another day; or
  • Direct you on a more appropriate route to help resolve your problem.

* You will be seen as quickly as possible on a first-come, first-served basis, so you might have to wait. We cannot guarantee that you will be seen if we do not have resources on the day.

Appointments Only

Monday - Thursday
9.30 am - 3.30 pm
Closed Bank Holidays

Important: Appointments are only allocated to clients following a Gateway Assessment (see above).

If you are unable to attend an appointment, please phone 01264­ 363545. There is no penalty for cancelling an appointment and, even if we have only a little notice, we can offer the appointment to someone else. Thank you.

Helpline - See Advice - Telephone Advice

 

Reception

Monday - Thursday
9.30 am - 3.30 pm


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