The main Citizens Advice web site ( provides a comprehensive source of information on your rights. The links below take you to the Citizens Advice Self Help Information pages:

If you cannot find the information you are looking for from within the Citizens Advice Self Help Information pages, we may have additional information at Citizens Advice Test Valley. Our main offices are situated in Andover and Romsey, and we also hold outreach sessions at King Arthurs Way, Whitchurch and North Baddesley.

When you visit a Citizens Advice Test Valley office for advice, it is important that the adviser who deals with your problem has as much information about your issue as possible. It would be very helpful if you could bring with you any relevant documentation - e.g. letters, emails, contracts, receipts, statements, agreements, etc.

We do offer an email advice service if your need is not urgent. See Email Advice for further details.

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