The main Citizens Advice Public Information Service website ( provides a comprehensive source of information on your rights. The links below take you to the Citizens Advice Public Information Service pages:

If you cannot find the information you are looking for from within the Citizens Advice Public Information Service website, we may have additional information at Citizens Advice Test Valley. Our main offices are situated in Andover and Romsey, and we also hold outreach sessions at Whitchurch and North Baddesley.

When you visit a Citizens Advice Test Valley office for advice, it is important that the adviser who deals with your problem has as much information about your issue as possible. It would be very helpful if you could bring with you any relevant documentation - e.g. letters, emails, contracts, receipts, statements, agreements, etc.

Alternatively, you could use the Citizens Advice telephone service, Adviceline.

We do offer an email advice service if your need is not urgent. See Email Advice for further details.

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