Our offices are currently CLOSED to the general public, however, we are still providing a service via telephone and email.

By TELEPHONE: you can speak to a trained Assessor on ADVICELINE (08082 787 862 - this is a freephone number)

By EMAIL*: Email Advice Form

By TELEPHONE CALL-BACK*: 01264 723641 (Andover) or 01794 522137 (Romsey)
(leave your name, telephone number and short message we will ring you back as quickly as we can. Please be aware the call back will come up as a withheld number as we are working from home.)

* These services are only for people who live or work in the Test Valley Borough Council area, that is:

  • Andover area - SP10 and SP11 postcode areas (and the Whitchurch area).
  • Romsey area - SO20, SO51 & S052 postcode areas (and the Rownhams, Nursling & Chilworth areas).

If you do not live in these areas, please look up National Citizens Advice to find your nearest branch.

Check out this link if your issue is linked to the current Coronavirus (COVID-19) situation:

The main Citizens Advice Public Information Service website ( provides a comprehensive source of information on your rights. The links below take you to the Citizens Advice Public Information Service pages:

If you cannot find the information you are looking for from within the Citizens Advice Public Information Service website, we may have additional information at Citizens Advice Test Valley. Our main offices are situated in Andover and Romsey, and we also hold outreach sessions at Whitchurch and North Baddesley.

When you visit a Citizens Advice Test Valley office for advice, it is important that the adviser who deals with your problem has as much information about your issue as possible. It would be very helpful if you could bring with you any relevant documentation - e.g. letters, emails, contracts, receipts, statements, agreements, etc.

Alternatively, you could use the Citizens Advice telephone service, Adviceline.

We do offer an email advice service if your need is not urgent. See Email Advice for further details.

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©Citizens Advice Test Valley 2014