Telephone Advice (Adviceline)

Adviceline: 03444 111 306

(This line is often busy. Thank you for your patience.)

Please note: Adviceline is a national phone service so you will not necessarily speak to an adviser from the Test Valley. Closed Bank Holidays.

Clients phoning Adviceline will undergo a Gateway Assessment. Gateway Assessments are brief interviews with trained advisers who will assess your situation and will either:

  • Provide you with the information you need to resolve your issue there and then;
  • Offer you a full appointment on another day; or
  • Direct you on a more appropriate route to help resolve your problem.

Call costs
Calls to this service cost the same as calling 01 and 02 numbers. For more on call costs.


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Registered charity number 1156829
Registered company number 08933947
©Citizens Advice Test Valley 2014