On 1 April 2019, we launched a new service to support people who need help claiming Universal Credit. See News for further details.
Welcome to Citizens Advice Test Valley's web site. By using the navigation buttons above, you can find out more about the services we provide, how to become a volunteer, our contact details, and much more.
Our Aims and Principles
Citizens Advice Test Valley provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
The service aims: to provide the advice people need for the problems they face to improve the policies and practices that affect people's lives.
Free – No-one has to pay for any part of the service we provide.
Independent – We will always act in the interests of our clients, without influence from any outside bodies.
Confidential – We will not pass on anything a client tells us or even the fact they have visited us without their permission.
Impartial – We do not judge our clients or make assumptions about them. Our service is open to everyone and we treat everyone equally.
Putting these principles into action enables us to provide a vital service to the millions of people who turn to us for help each year.